 | | | Re: bug reports & response | Re: bug reports & response 2005-12-01 - By ccoles_avengers
Back
Actually, I feel that Eovia's response has been quite the opposite of
"poor" and feel that they have been an example of what companies
should be like when dealing with their customers. For the volumes of
posts and lists that they have to go through each day (and they have
other lists that they have to monitor than just this one), I'm
surprised that they can keep up with responding to any of them,
especially as personably as they do.
Right now they are in crunch mode with the upcoming release of CS5.
They also develop and maintain other products such as Hexagon, AMAPI
Pro, as well as some of their add-ons. With such a full plate, I'm
surprised that they are able to respond at all to any of us on the
list in such a timely fashion. Have they missed a post here or there?
Probably. But have any of us ever missed responding to posts before?
Probably, also.
I think that we are so used to a "Hi-band Internet, microwave, etc."
fast-paced world that when we push a button, we expect to have what
ever is supposed to happen, to occur in a second. That can't always
be the case, though, and certainly can't always be the case when
devloping software. Sometimes they have a solution staring right in
front of them; sometimes it may take weeks to get an issue resolved.
But one thing I have learned from the Eovia team is that with a little
patience, you can end up getting things that you have been waiting
for. CS5 is definitely a result of A LOT of "wishlist dreaming" and
waiting on my end and is positive proof that not only that the folks
at Eovia listen to our 3D needs, desires, and wishes, but they also
care about their users on a personable level. I have still yet to see
that level matched or surpassed by any other company of their size
(much less any size).
So a little patience can go a long way. Just my $.02. :)
Cheers.
Claudia
"Selocic"
- 3D: when 'Flat' just isn't good enough! -
--- In Carrara@(protected), "dn_res" <dn_res@(protected)> wrote:
>
> I don't know if they should reply personally, but a bug tracking
> system w/ acknowledgement would be good. Other than Bob Stockwell my
> experience w/ response from eovia has been poor.Other companies also
> have the same problem unfortunately.
>
> --- In Carrara@(protected), "robmcglade" <rmc@(protected)> wrote:
> >
> > Hi Ringo, yes I report bugs to support@(protected) as i find them but they
> > never reply. I must say I think that is a bit off; I pay to test the
> > beta, they could at least send a simple 1 liner so I know I am not
> > wasting my time. I sent them a serious problem that wasted one of my
> > models over a week ago now. Maybe i would get more joy reporting the
> > bugs on this group - but then that wouldn't be right would it
> >
> > Rob
> >
>
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