 | | | bug reports & response | bug reports & response 2005-12-01 - By Doug Schafer
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Two thoughts from my experience with Eovia for several years now (since
C1)(and before with RayDream starting with RD3);
- Eovia has been very good with bug fixing and responding to bug reports;
often asking for the problem file and working with the file to find bugs
common to many; with replies to my email to help fix a problem; and putting
up with user errors without complaints to us
- I respect/understand companies that do not relate all bugs and fix status;
too much info for users and competitors and for users to complain certain
bugs not fixed in timely manner when only Eovia can schedule/do fixes. They
do respect our general needs and have never let any fatal error (can't even
remember any) get thru or last long. Would be nice to know about a few
important bugs especially if there are known work arounds to reduce user
stress. I depend on this group/forum and we all work together to not let
anyone down and give some help. And Eovia has their ear to our issues here.
Eovia seems much better than many other s/w companies and on par with the
best.
Doug.S
................................
I don't know if they should reply personally, but a bug tracking
system w/ acknowledgement would be good. Other than Bob Stockwell my
experience w/ response from eovia has been poor.Other companies also
have the same problem unfortunately.
--- In Carrara@(protected), "robmcglade" <rmc@(protected)> wrote:
>
> Hi Ringo, yes I report bugs to support@(protected) as i find them but they
> never reply. I must say I think that is a bit off; I pay to test the
> beta, they could at least send a simple 1 liner so I know I am not
> wasting my time. I sent them a serious problem that wasted one of my
> models over a week ago now. Maybe i would get more joy reporting the
> bugs on this group - but then that wouldn't be right would it
[Non-text portions of this message have been removed]
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